Member Experience Coordinator
Role Summary
The Member Experience Coordinator monitors member satisfaction and retention across the pack. By tracking attendance, identifying at-risk families, and proactively reaching out, this role helps ensure Scouts stay engaged and families feel valued.
Reports To
Core Responsibilities
- Monitor den and pack meeting attendance to identify families who are disengaging
- Flag Scouts who miss 2+ consecutive events and coordinate a personal check-in
- Reach out to at-risk families to understand concerns and offer support
- Connect families with resources (Scout accounts for cost concerns, schedule alternatives, etc.)
- Track retention metrics: how many Scouts re-register each year, reasons for dropout
- Coordinate with the Membership Chair on end-of-year re-enrollment outreach
- Follow up with lapsed members — keep the door open for return
- Gather informal feedback from families on what’s working and what could improve
Key Dates / Timeline
| When | Task |
|---|
| Monthly | Review attendance data from den leaders |
| November–December | Support recharter re-enrollment outreach |
| January | Mid-year retention check: reach out to families showing signs of disengagement |
| Year-round | Personal outreach to at-risk families |
Key Resources